I've been trying to get an account set up under our trust. It's been a bit of a battle with a lot of automated responses.
So Friday I sent an email instead of trying to use the messaging system on the website. It was all of about three sentences: 1) I submitted an application on this date. 2) It's been longer than expected. 3) Can you please tell me the status?
Today I got a response. "Sure, we can help. When did you submit your application?"
I snarkily responded with, "per my first email, it was on this date."
Then they told me what was missing on the application.
I am about two poor interactions away from moving my business somewhere else.
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