I'm talking to the people that will help me fill out the paperwork and I say "Can we make sure it is an AK0 instead of an AK1?" They look at me in amazement and can't believe I know that.
"Wow, you know that?"
"No, I have no idea what it means." I say. "I'm just repeating what I heard and I need this fixed." :)
Laughter.
So now everytime I go in there I'm going to tell them it is an AK0 priority.
But I also know more now:
AK0 is the highest priority
AK7 is the middle priority
AK1 is the lowest priority.
Make sense?
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